Return & Refund Policy

Exchange Policy

At Azorte Fashion, we strive to ensure your complete satisfaction with your purchase. However, if for any reason you are not entirely satisfied with your Azorte item, we offer an exchange policy to accommodate your needs. Please review the following guidelines:

Eligibility for Exchange:

Items eligible for exchange must be in their original condition, unworn, unused, and with all original tags and packaging intact.

Exchange requests will only be accepted if accompanied by an original package unboxing video.

You must initiate the exchange request within 7 days of delivery.

Exclusions:

Customized or personalized items cannot be exchanged unless there is a manufacturing defect or an error on our part.

Items purchased during clearance sales or special promotions may not be eligible for exchange unless they are defective.

Initiating an Exchange:

To initiate an exchange, please contact our customer service team at 6359276055 within the specified timeframe. Provide your order number, details of the item you wish to exchange, and the reason for the exchange.

Exchange Process:

Once your exchange request is approved, we will provide you with return instructions.

You will be responsible for the shipping costs associated with returning the item to us.

Upon receiving the returned item and verifying its eligibility, we will process the exchange.

Exchange Options:

You may exchange the item for another product of equal or lesser value. If the new item is of lesser value, the price difference will be refunded to you.

If the exchanged item is of greater value, you will be required to pay the price difference.

Refunds:

Refunds are only applicable if the original item was defective or damaged upon receipt.

Refunds for defective items will be issued in the original form of payment within 5 -7 business days after the returned item has been received and verified.

Final Sale:

Some items may be marked as "Final Sale," meaning they cannot be exchanged. Please check the product description before purchasing.

Policy Changes:

Azorte Fashion reserves the right to modify or update this exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Azorte Fashion, you agree to abide by the terms and conditions of this exchange policy. If you have any questions, please contact our customer service team for assistance.

Thank you for choosing Azorte Fashion!